Refund Policy

1. Introduction

This Refund Policy outlines the conditions under which Bootstrapped Ventures LLC ("CompetRadar," "we," "us," or "our") provides refunds for our competitive intelligence platform subscriptions. By subscribing to our Services, you agree to the terms of this Refund Policy.

2. Free Trial Period

We offer a 14-day free trial for new customers, during which you may evaluate the Services without charge. No payment information is required during the free trial. You will not be charged unless you choose to upgrade to a paid plan.

3. Money-Back Guarantee

We offer a 30-day money-back guarantee for new paid subscriptions. If you are not satisfied within 30 days of your initial paid subscription, you may request a full refund.

• The 30-day period begins from the date of your first paid subscription
• Refund requests must be submitted in writing to [email protected]
• The guarantee applies only to first-time paid customers
• The refund is processed to the original payment method within 14 business days

4. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing period, and you retain access to the Services until that date.

5. Non-Refundable Charges

The following charges are non-refundable except as required by UAE law:

• Subscription fees beyond the 30-day money-back period
• Renewal fees for ongoing subscriptions
• One-time setup, onboarding, or professional services fees
• Custom development or integration work that has been delivered
• Charges for services consumed prior to cancellation

6. Annual Subscriptions

Annual subscriptions are eligible for a pro-rata refund if cancelled within 30 days of purchase. After the initial 30-day window, annual fees are non-refundable but you retain access for the remainder of the term.

7. Service Disruptions

If you experience a verified, sustained service disruption affecting your usage, you may be eligible for a service credit applied to your next billing cycle. Service credits are determined at our discretion based on the nature and duration of the disruption.

8. How to Request a Refund

To request a refund:

• Email [email protected] with your account email and reason for the request
• Include any relevant transaction details (date, invoice number)
• We will respond within 5 business days with a decision and next steps

9. Disputes

If you disagree with a refund decision, you may escalate the matter to [email protected]. We will review the case in good faith and respond within 14 days.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through the Platform with at least 30 days' notice and will not apply retroactively to existing subscriptions.

11. Contact Us

For any questions about this Refund Policy or to submit a refund request, contact us: